Returns or exchanges will be accepted when:
- Products are returned to Koala Comforts within 14 days of receipt of the goods. Returns outside these timeframes may be accepted at the sole discretion of Koala Comforts.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer.
Koala Comforts takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Koala Comforts.
- Proof of purchase to Koala Comforts satisfaction is provided, in the form of the Koala Comforts transactional receipt or invoice.
- All items must be returned in their original condition, meaning that:
- all tags and ribbons are still intact;
- the items are in their original packaging/condition (plastic and box); and
- the items have not been worn, altered, used damaged or washed
- This clause does not apply where an item has a manufacturing defect which has been brought to our attention within 6 months of the purchase date (see Faulty Returns heading below).
Exchanges of Purchases
- Unfortunately, due to styles selling out quickly, we cannot always offer exchanges on purchases as your requested item may sell out prior to us receiving your return. If your purchase meets the return conditions, you are able return your item and purchase an alternative item.
- Unfortunately, if you place an incorrect order through Koala Comforts, we cannot guarantee that we can correct or cancel the order before it's shipped.
- The item(s) must meet the requirements outlined in this policy. Returns will not be accepted without an approved RA#.
- Please email: firstname.lastname@example.org to request a Returns Authorisation Number (RA#).
- Refunds will be provided for the price of the product(s) minus the shipping fees.
This Policy may be amended from time to time by Koala Comforts, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check Koala Comforts current Terms, before making any purchase. Our agents, employees and third parties do not have authority to change the Terms.
Last updated: 9 November 2021